Customer-driven development: 3 ways to make customers part of R&D

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You invested tons of money to develop a new capability in your software. It passed all QA tests, from functionality to performance to security. But customer calls are streaming into your support team, each complaining about how the new release has negatively affected the user experience. The software generates defects if customers use your product in a way that was not specifically tested by R&D, such as in different environments or when run on alternative configurations. Continue reading